Privacy Policy

The types of Customer Data that Aimin collects depend on the circumstances of collection and the nature of the service requested or transaction undertaken.

Aimin collects Customer Data directly from you, your authorised representatives, third-party service providers, or publicly available sources through our Website and channels including roadshow counters for the following purposes:

• Service Delivery: Processing transactions, payments via our payment service provider, technical assistance, and facilitating internet purchases
• Personalised Care: Providing in-store and other services that best meet your preferences and needs collected during our interactions
• Marketing Communications: Communicating about products and services offered by Aimin, our service partners, and appointed agents
• Quality Improvement: Contacting you for product or customer satisfaction surveys and market research
• Legal Compliance: Safety, security and legal compliance requirements

Third-Party Disclosures

We may disclose your Customer Data to:

• Payment service providers, freight service providers and logistics partners
• Persons validly identified as you or your authorised representatives pursuant to our security procedures
• Law enforcement agencies and government authorities for security, customs and legal purposes
• Legal advisors for establishing, exercising or defending our legal rights

Aimin shall use its best endeavours to ensure that all parties involved in data handling observe and adhere to the terms of this Privacy Policy.

The Aimin Head Office is based in Singapore. Customer Data may be transmitted to data storage facilities where Aimin keeps its central records or for backup purposes. Customer Data may be transferred to Aimin's offices and appointed agents in Singapore.

All overseas transfers comply with the Singapore Personal Data Protection Act requirements for cross-border data flows.

Generally, in the course of making a purchase or during servicing functions, Customer Data will by nature of the task be provided to Aimin. In such instances, consent will be implied. However, where required by law, Aimin will adopt an 'opt-in' policy for obtaining customer consent, with express written consent sought when collecting your Customer Data (e.g., checking a consent box).

When you make purchases on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to Aimin has authorized the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.

Aimin will, upon your written request to our Personal Data Protection Officer, allow you to access your stored Personal Data. Where permitted by law, Aimin reserves the right to:

• Charge a reasonable administrative fee for this service
• Deny access to your Personal Data and provide an explanation where permitted by law

Aimin will retain Customer Data for as long as it is necessary to:

• Fulfill the purpose for which it was collected
• Satisfy the legal or business purposes of Aimin
• Comply with requirements under relevant laws

When destroying Customer Data, we take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with applicable laws.

Aimin needs your assistance to ensure that your Personal Data is current, complete and accurate. Please inform us of changes to your Personal Data by contacting our Personal Data Protection Officer in writing.

Aimin may also request Personal Data updates from you from time to time. Your order information may be disclosed to customs and immigration authorities for overseas purchases as required by law, making it essential that your Personal Data remains current and accurate.

Aimin takes the security and protection of your Customer Data very seriously. We implement reasonable security arrangements to protect your data against loss, theft, unauthorised access and undue disclosure.

• Encryption: Advanced encryption protocols protect data in transit and at rest
• Firewalls: Enterprise-grade firewall protection secures our network infrastructure
• SSL Technology: Secure Socket Layer (SSL) encryption for all data transmissions

Aimin will amend this Privacy Policy from time to time. Subject to applicable laws, the English version of this Privacy Policy will prevail over any version in another language. In the event of any inconsistency in interpretation between the English version and any translation, this English Privacy Policy statement will prevail.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.